01 / FIELD NOTE
Choose an owner and a review schedule
Content maintenance is easier when someone is responsible for noticing and coordinating updates. That person does not need to write every page, but should know who can confirm service details, pricing guidance, opening hours, and policy changes.
Set a review schedule that reflects how quickly information changes. Contact details and opening hours may need frequent checks, while a stable company background page may need less attention. Add important dates to a shared calendar so reviews do not depend on someone remembering them during a busy week.
02 / FIELD NOTE
Check the details visitors rely on
Start with facts that can directly affect a customer's decision: services offered, locations served, eligibility, fees or pricing guidance, availability, and ways to get in touch. Check that the same information appears consistently across the website and relevant business profiles.
Confirm that staff names, testimonials, project examples, and partner references are still accurate and approved for use. Remove temporary notices and expired announcements. When information is uncertain, verify it with the accountable person rather than leaving an outdated claim in place.
03 / FIELD NOTE
Walk through important journeys
Review the site as a visitor trying to complete a real task. Follow a service page to its enquiry form, try the phone link on a mobile device, open key downloads, and check the confirmation shown after a submission.
Test important routes after significant content or design changes. Check internal links, navigation labels, page titles, and redirects. A page can look polished while a call-to-action points to the wrong destination, so test the interaction rather than relying on a visual scan.
04 / FIELD NOTE
Include accessibility and mobile checks
Use a keyboard to move through navigation, forms, and interactive content. Confirm that focus remains visible and follows a sensible order. Inspect headings for a meaningful hierarchy, images for useful alternative text, and forms for labels and understandable error messages.
At a narrow viewport and with browser zoom, check for clipped text, overlapping controls, tiny tap targets, and horizontal scrolling. These straightforward checks do not replace a full accessibility evaluation, but they can surface common barriers before a release and help teams build accessibility into ordinary maintenance.
05 / FIELD NOTE
Record what changed and what comes next
Keep a concise change log with the page, update, date, and owner. Note broken links or technical issues that need a developer, and assign a follow-up rather than leaving observations in an informal message thread.
Use analytics, customer questions, and search queries as prompts for review—not as automatic instructions to rewrite a page. Look for repeated confusion and check whether the content answers the underlying question. Small, evidence-informed updates are easier to evaluate and maintain than an unplanned redesign of every page.